Refund Policy And Terms Of Service

our purchase, we’re here to help with an easy and transparent refund process.

📦 Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The item is damaged, defective, or incorrect
  • The product is unused and in original packaging
  • All tags, accessories, and invoices are included

🚫 Non-Returnable Items

The following items are not eligible for return or refund:

  • Used or damaged products caused by customer misuse
  • Personal care & hygiene products after opening
  • Final sale or discounted items
  • Customized or personalized products

🔄 Exchange Policy

We offer exchanges for:

  • Wrong size
  • Wrong color
  • Defective items
  • Incorrect product received

Exchange requests must be submitted within 7 days after delivery.

💰 Refund Process

Once your returned item is received and inspected:

  • Approved refunds will be processed within 5–10 business days
  • Refunds will be sent to the original payment method
  • Shipping charges are non-refundable unless the error was from our side

📸 Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

  • Contact us within 24 hours
  • Share clear photos/videos of the item and packaging
  • Our support team will assist you immediately

🚚 Return Shipping

  • Customers may be responsible for return shipping charges unless the item is defective or incorrect
  • Zelvora reserves the right to refuse returns that do not meet policy conditions

📞 Contact Us

For return, exchange, or refund assistance:

🌐 Zelvora Official Website
📧 Email: hummassh@gmailWhatsApp: +971 543198233

Terms of Service – Zelvora

Welcome to Zelvora. By accessing or purchasing from our website, you agree to the following Terms of Service.

🛒 Orders & Payments

  • All prices are listed in AED
  • Orders are confirmed only after successful payment
  • We reserve the right to cancel orders due to stock issues, pricing errors, or suspicious activity

🚚 Shipping & Delivery

  • Delivery times may vary depending on location
  • Delays caused by courier companies or customs are beyond our control
  • Customers must provide accurate shipping details

🔐 Privacy & Security

Your personal information is protected and securely processed. We do not share customer data with third parties except for payment and shipping services.

📦 Product Information

We try our best to display product colors, sizes, and descriptions accurately. However, slight variations may occur due to screen settings and manufacturing updates.

❌ Order Cancellation

Orders can only be canceled before shipment. Once dispatched, cancellation requests may not be accepted.

⚠️ Limitation of Liability

Zelvora shall not be held responsible for:

  • Delayed deliveries by shipping partners
  • Minor color or packaging differences
  • Misuse of products by customers
  • Indirect or accidental damages

🧾 Intellectual Property

All content on the website including logos, images, text, graphics, and branding belongs to Zelvora and may not be copied or reused without permission.

🔄 Changes to Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice.

📞 Contact Information

🌐 Zelvora Official Store
📧 support@zelvora.ae

These policies were drafted using common UAE e-commerce policy standards and similar regional store policies.